Frequently Asked
Questions

We accept most common file formats including PDF, AI, EPS, PSD, TIFF, and JPEG. PDF is preferred for print-ready files. If you have files in a different format, contact us and we'll let you know if we can work with it.

Standard projects typically take 3-5 business days after approval. Rush orders (1-2 business days) may be available for an additional fee depending on our current workload. We'll always give you an accurate timeline when you request a quote.

Yes! We can help with design adjustments and layout work to ensure your files are print-ready. For more extensive design work, we can discuss your needs and provide a quote for design services. We want to make sure your finished product looks its best.

We offer a variety of paper stocks including standard copy paper, premium cardstock, matte and glossy finishes, recycled options, and specialty papers. We'll recommend the best option for your project based on your needs and budget.

Yes! We offer discounts on larger quantity orders. The exact discount depends on the project type, quantity, and paper stock. Just let us know your estimated quantity when requesting a quote and we'll include bulk pricing options.

We accept cash, check, and major credit cards. For business accounts, we can discuss NET 30 terms with approved credit. Payment is typically required before printing begins for new customers.

Absolutely! You're welcome to pick up your order at our Blacksburg location at 210 Prices Fork Rd # B. We'll notify you when your order is ready. For larger orders or local delivery needs, we can discuss delivery options.

Your satisfaction is our priority. If there's an issue with quality or accuracy, contact us right away and we'll work to make it right. We want you to be completely happy with every order.